Apple, unlike Access, is not your flexible friend

As a digital strategist I feel obliged to try and remain as up to date with technology as I possibly can. However I’m not silly enough to splurge vast wads of cash owning the latest device as soon as it’s released. Particularly when the upgrade on my current model actually appears to be more of an inconvenience than an improvement. Yes folks, I’m talking about the iPhone 5. Ok, so it’s an improvement on the 4, but is it really that much better? I was due an upgrade of my phone back in September however my initial perception was that the main difference was that the phone was thinner but taller, with a few other bits and bobs that didn’t really leap out. And add in that an upgrade would also include forced acceptance of IOS6 and that I’d need to buy new unsightly lightening cables to connect the new phone to my  music docks.

Ignoring these immediate negatives, the phone is not without merits but it’s not a great improvement. In fact it reminded me of a talk I attended with the great marketer Seth Godin a few years ago. Seth said that if you were trying to sell a consumer an upgrade of a product, whether they be your own, or that of a competitor, you couldn’t be just 5-10% better as it wasn’t enough to encourage consumers to upgrade. Now, if you were talking about a product that was say 50% better, consumers were suddenly interested. So, how could Apple have wooed me into a purchase? Well they could have started with improved battery life (like the Galaxy), or improved charging via wifi (Nokia Lumia 930), or even an improvement in the camera (Galaxy Cam looks pretty sweet however Nokia are rumoured to be testing a 40mp camera phone…), but they didn’t. The iPhone 5 is sitting in that 5-10% improvement category. I can still do everything I need to (listen to music, watch Sky Go, Whatsapp, Skype, read the Guardian/ Economist) and the phone is still in perfect condition without a scratch on it.

So, what comes next? What’s that 50% improvement that Apple are going to offer me to encourage me to purchase either the iPhone 5s or even the iPhone 6? If rumours are true, Apple have already patented an all glass phone (http://ow.ly/fPnHo ). Great! An all glass phone! That’s just what all those clumsy folk walking round London with cracked iPhone screens are looking for! As I mentioned above, my iPhone is unscratched however that has more to do with the fact that it’s housed in a rubber case with a thin slice of unscratchable plastic placed over the screen. I’ve dropped it many a time and often carry it in my pocket with my keys. Is an all glass iPhone going to have more life?

Maybe Apple are approaching things the wrong way? Maybe they should take more notice of what the competition are up to? Maybe they need to consider flexible phones. Something a bit more durable? Less scratchable . Rumours abound and prototypes released suggest that 2013 could well be the year of the flexible phone (http://ow.ly/fPo9C ). Wow! Seriously! Sign me up! Ignoring the obvious novelty of a flexible, bendable phone, it’s going to be a lot more durable than existing phones, without the weight or glass of current phones. Now, there’s no guarantee that the first roll out of these phones will be up to the mark, but it’s that game changing 50% improvement on my existing phone that might just get me buying…

Oh, and finally, I appreciate that younger readers may not get the reference to Access and the flexible friend in the title. This should bring you up to speed: 

Why you need to insure your digital devices…

Saw this on the tube last night…

 

If ever you needed a reason to insure your Tablet/Smartphone/digital device. It does make you wonder why Apple don’t use Gorilla Glass to protect their tablet’s, doesn’t it? But regardless, at least if you insure your device… you can at least get it replaced without forking out another 500 bucks.

Instabooked or Facetagrammed?

You may recall that back in April, Facebook paid an eye watering billion dollars for photography app Instagram. At the time it seemed like an unbelievable amount of money for, what is in effect, a free app. At the time there were around 30 million active Instagram users. Since then however, this has shot up to over 100 million active users worldwide, who are in fact, far more engaged with Instagram than Twitter users are with Twitter.

Pretty cool huh?

Prior to the takeover, Instagram had a link up with Facebook and Twitter than enabled you to take a photo, manipulate it and post it to your Instagram account, with the option to post your photo to your choice of social networks. This functionality, aside from an aesthetic change here or there has been pretty much the norm for Instagram since the takeover. Until now… Smartphone users, have you been given the option to update your Facebook phone app over the past week? If you haven’t updated it, and particularly, if you’re a fan of Instagram, you might want to consider it. Why? Because they’ve only just gone and integrated Instagram functionality into Facebook photos! So, you can now crop and manipulate your photos accordingly…

And what’s more, you can also change the tint on your photos with Instagram manipulation:

So obviously this is all good for Facebook but what does this mean for the stand alone Instagram app? Hard to tell with Facebook sometimes? I think it’ll exist for the time being as a means of bringing new people into the Facebook world, but I would expect that in the long term it’ll be killed off. Whilst it’s got a long way to go before it starts delivering a return on investment for Facebook, this new functionality is only going to increase user experience satisfaction on Facebook. Zuckerberg, you’ve done it again!

Without doubt, the worst Marketing email that I’ve ever received…

Pretty bold statement eh? You’re thinking that this is going to have to be godawful. Don’t fret my friend, this will deliver the goods.

So… it’s after 5 and I’m working away, when a colleague of mine asks me if I received the email from Treat Digital? I stick my head up from my piles of papers and take a look at my inbox. There are a fair few emails which I need to address so I can’t see it instantly. ‘Don’t worry’ my colleague pipes up, ‘I’ll forward it on to you’. My upside down smile, quickly turned into an upside down frown. Lets ignore the basic school boy error of sending a B2B email after 5pm (when either anyone at work is a) gone home or b) trying to clear their desk so they can get home and just feast on the glory below:

As Roy Walker used to say on Catchphrase, ‘say what you see’:

  • It’s dated March 2012.
  • The images are duplicates.
  • The text is just nonsense.

And a bonus point for also getting my work email address wrong (however the misspelling directs through).

Wow! Now about an hour ago, I received an email apologising for the gobbledigook email but I’m sorry, the damage is done. An organisation that calls itself ‘DIGITAL’ has sent out an email template to probably their entire database. In these days of first impressions and you are only as good as your last campaign, you cannot make these mistakes. Especially if it is your field! I’m sorry Treat Digital. I don’t care what you’ve produced or what you’ve achieved. I WILL NEVER WORK WITH YOU. And to make matters worse, anyone who received this email will feel the same.

Stop press:

I’ve been very critical of a lot of campaigns of late. I think it’s time Mr Email Marketer stepped up to the plate and wrote you some guidelines don’t you think? I think there are a few blogs around trolls and corporate social media guidelines on their way.  

Two steps forward/ one step back

What a day for Apple eh? New iPhone released, new iOS6 rolling out, killing off the original iPad and a split with Google.

What topic to address first? I’ll park the death of the original iPad and the new iPhone for another day and focus on the new iOS6 software and the split with Google.

Oh, you missed the split with Google? Funny that Apple didn’t really want to make big deal of that isn’t it?

If you upgraded your iPhone to iOS6, you’ll have noticed at least three things have happened.

Firstly, Facebook upgraded itself with a new contact sync, which, if you didn’t manually update your contact details on your Facebook page, when Facebook slyly gave you an @facebook.com domain back in April, which will in effect remove your Gmail as a method of contact, from your friends contact list.

Secondly, and this is a good thing, they removed the Youtube app. Let’s not beat around the bush, it was crap. Had about a third of the content of Youtube available and wasn’t really mobile optimised in terms of functionality.

Thirdly, and this is the really crap thing, they removed the maps app. Big mistake as the new Apple map is poor. It’s out of date, has poor imaging, wrong locations and inadequate search. As soon as Google launch an actual map app, I’ll be downloading it. Yes, the Apple map will improve, but it’s going to be tough to improve on something that is way ahead of it.

The real disappointing thing is how out of date it is. Just look at the below photos. On the left is the Olympic park on Apple maps and the right is Google. On the right you’ll see an all singing and all dancing Olympic park and on the left you’ll see a contruction site.

Poor show Apple. Poor show.

If something is free, it’s because you are the product

I’ve said it before and considering the number of people whining about changes to Twitter, advertising on Facebook, updates to your iPhone or any other changes to a digital platform, blah blah blah, over the past week, I feel a need to say it again…

If something is free, it’s because you are the product.

If you don’t like it, you can leave. You have the choice. Now, stop complaining please.

Down with this sort of thing!

Let’s not beat about the bush here. I’m not a fan of the Royal family. But, and I want to make this perfectly clear, that this is a digital blog and not a political blog. And bearing that in mind, I’m going to write something objectively that will actually be of use to them. The royals really need to learn about how to react should a potentially negative story break…

Regardless of whatever I think of the royal family, I fully admit and accept that there is a massive public interest in who they are and what they do. They sell papers and assorted tat however I disagree with them being good for tourists, but there is a genuine interest in them. Fortunately for the general public, there’s a media who are more than happy to give the public their fix of an old racist, a man who resembles a horse and his new wife, or the son of James Hewitt. In general, there is a happy coexistence between the media and royal institutions, but over the past month, two incidents have soured this relationship, namely photos of Harry appearing naked at a pool party, and some topless photos of the prole girl who will one day be queen. To be fair to the British media, they chose not to publish the pictures (The Scum aside), instead coming across as bloody hypocrites by continuing to print page 3 etc etc. Despite expressing disgust at the photos of Harry appearing in print, there’s very little that they Saxe-Coburg’s could actually do as Harry was probably fully aware that he was on film and was more than happy to act up for the crowd. But I do have a bit of sympathy for Kate. To an extent. She was shot on a very long lens camera from a considerable distance, which is arguably a huge invasion of privacy. But they problem that the Royals have, and they still struggle to get, is that because there is so much interest in them in general, they almost lose the right to privacy. I’m not saying that this is right or fair, but they almost have to live their lives under the assumption that their lives will be always be on camera. So, if Kate doesn’t want to appear  topless in the papers, she’s going to have to remain covered up outside the privacy of her bedroom or bathroom.

But what can the Royals learn about the digital world?

First things first, have you seen either the picture of Harry in the buff or Kate in the nip? Highly likely. In a pre-internet social media world, you wouldn’t have done thanks to the media blackout, but thanks to the internet, you can see the photos on any international website. They are there and thanks to the fantastically easy to use search functions on Google and Bing, finding those holiday snaps just got so much easier! The problem that the Royals have is that by threatening to sue media organisations who have published the photos left right and centre, they keep the context of the story in the forefront of the public interest, with the naughty photos, hidden out of sight. By having virtually rolling news on the story, the public are kept hanging on tenterhooks, wondering what the photos could possibly look like. Ultimately, the Royals have just got to accept that once they are out there, the photos are everywhere and you are not going to win by threatening to sue everyone. Instead, keep it simple. Issue an apology and criticise the press for intrusion of privacy, but kill the story. Let it die. Otherwise the more you try to ban or prevent people from seeing something, the more people will want to see it. I think that this clip from Father Ted best illustrates my point:

In conclusion: The Royals, if they are just normal people, as they’d like us to think they are, need to stop being so stuck up and faux moralistic. They need to embrace new technologies and retain a sense of humour. If anything negative comes out, laugh it off but make sure you are critical of the press. The people will eventually get sick of the press. Don’t try to sue everyone left, right and centre or enforce a ban as all you’ll do is fuel the interest of the majority. Once something is out there it’s out there. If you can retain your cool and sense of humour, people will actually respect you more as you’ll be seen as behaving like a normal person.